Zefflin Systems Develops ServiceNow® Plugin for Red Hat® Ansible

Zefflin’s ServiceNow Plugin for Red Hat Ansible

As adoption of automation increases, many IT organizations are looking to standardize on a single service catalog while reducing cycle time of the application deployment process,” said Sam Melehy, Zefflin’s CEO. “This integration of ITSM and Automation market leaders (ServiceNow and Ansible respecti

Adding another DevOps plugin to its product portfolio, cloud automation and DevOps solutions firm Zefflin Systems today announced the release of its ServiceNow® Plugin for Red Hat® Ansible. Drawing on its expertise in DevOps, automation and IT service management, Zefflin developed the plugin to automate and control the entire request management and deployment process by tightly integrating ServiceNow and Ansible.

Zefflin’s ServiceNow Plugin for Ansible provides automation of the application deployment process and/or the DevOps environment so you can provision applications faster and control the process through ServiceNow. The plugin tracks changes, updates the Configuration Management Database (CMDB) and ensures complete ITIL-compliant auditability. The plugin helps IT operations easily map services to infrastructure for automatically deployed environments.

Service Request Management Using the Zefflin ServiceNow Plugin for Ansible:

The current state of request management can be manually intensive and relies heavily on email. It’s inefficient, time-intensive and not auditable. Zefflin’s ServiceNow Plugin enables DevOps with ServiceNow integration by establishing:


  • Standardized development architectures
  • An effective routing approval process
  • An ITIL-compliant audit framework
  • Faster deployment
  • An automated process that frees up your team to focus on other activities.

To demonstrate Zefflin’s ServiceNow Plugin in action, let’s set the scene. A developer goes to ServiceNow Catalog, selects a flavor of development environment from the approved list and the request is routed for approval in ServiceNow. ServiceNow Orchestration is then invoked and connects to Ansible. Ansible provisions the infrastructure on any cloud platform (i.e., AWS, Azure, OpenStack, VMWare, bare metal) and deploys the application by:

  • Allocating storage
  • Provisioning…

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