The workplace is your second home. In fact, some of you probably spend more time at work than you do at home. You are indeed fortunate if you have the opportunity to work in a job which you find challenging and interesting. But, however satisfying your job is, there always seem to be some type of conflict.
Workplace conflict happens regularly between team members, departments, managers, suppliers, vendors and sometimes customers. If you are a manager, then the problem of workplace conflict becomes a major issue as you are confronted with it on a regular basis. As one manager complained, it seemed like they were spending more time mediating between people who behaved like spoiled children rather than creative and productive individuals.
What Is Workplace Conflict?
Conflict in the workplace can be defined as a strong difference of opinion that occurs in the workplace. It may start out as a simple complaint or just a difference of opinion. In many cases, such issues are either solved gradually or they die a natural death. However, statistics show that these differences are consuming a large portion of a manager’s time and happening more frequently. These situations may escalate to such a degree that the two concerned parties can no longer work together. They begin to object to the ideas and functions of one another purely on the basis of personal bias.The spirit of open minded camaraderie that is so essential for a productive environment is completely lost. The concerned employees suffer; the manager has to spend time mediating between the two sides instead of focusing on more productive management responsibilities. The employees involved in the conflict may feel uncomfortable working together and the performance of the entire team suffers as a result.
The definition of conflict in the workplace has varied and each serves to bring out the different viewpoints regarding this ever present issue. In 1998, Professors Gilbert and Kreikebaum have the opinion that even if one party senses or anticipates a disagreement justifiably, conflict may said to exist. On the other hand, Donahue and Kolt (1992) says that conflict is “……..A situation in which independent people express (manifest or latent) differences in satisfying their individual needs and interests and they experience interference from each other in accomplishing these goals”.
Can this universal definition of conflict be applied to workplace conflict as well?