VideoEngager Announces Availability of SmartVideo for Mobile Real-Time Video Calling on Genesys AppFoundry

Mobile remote customer support call

“Nothing conveys information better than live video, and nothing is faster or more convenient than delivering that live video to whatever device the consumer happens to be using — be it a phone, tablet, or laptop.” Nikolay Bankov, CEO, VideoEngager

VideoEngager, a leading provider of enterprise video calling applications for sales and customer support, has launched SmartVideo on the Genesys AppFoundry, a newly available online marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers to discover, research and connect with a broad range of customer experience applications, integrations and services that address their unique customer needs.

VideoEngager’s SmartVideo solution enables easy 1-click video-calling for remote customer support and/or sales, empowering customers to interact via live video with contact center agents with a click of a button on any device.

SmartVideo for Genesys is affordable, easy to set up and use, and allows contact center agents to escalate a customer interaction to a live video call — all directly from the Genesys environment. If a customer service agent cannot resolve the customer’s problem quickly, the agent can transfer the video call to an available field expert who can provide pre-sales or post-sales support over live mobile video.

Video customer service provides new insight into customer issues because the customer can actually show the problem to an expert in real time on live video. SmartVideo also brings a new dimension to eCommerce and online shopping, allowing web visitors to be transferred to an in-store expert who can show them a product of their interest, upsell them, or demonstrate the…

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