A printer down means lost productivity and lost revenue,” said Shawn Hopwood, Type A Machines Chief Marketing Officer “With our expanded service offerings, especially our focus on preventative care, we bring peace of mind to our demanding customers
OAKLAND, CA (PRWEB)
August 29, 2017
August 29th, 2017― Type A Machines®, the market leader in manufacturing-ready Fused Filament Fabrication (FFF) 3D printers, today announced the immediate availability of a range of new services designed to help customers overcome issues, prevent downtime, and ensure peak operating performance, while increasing the productivity for 3D printing users and fabricators.
“For our customers, time is money. A printer down means lost productivity and often, lost revenue,” said Shawn Hopwood, Type A Machines Chief Marketing Officer and VP of Sales. “With our expanded service offerings, especially our focus on preventative care, we bring peace of mind to our demanding customers.”
New Service Offerings:
- Preventative Care – Onsite* maintenance, including parts and labor, $780/yr per machine.
- Priority Service – Phone support, for fast turnaround of service and parts, $499/yr per machine.
- Members Club – Loyalty program, with discounts on consumables and materials, $125 per yr.
- Free Getting Started Training – One free hour with a Type A Machines technician with printer purchase.
A 3D printer is a mechanical device – Regular servicing keeps your printer in tip-top shape. Preventative Care provides all the benefits of both our Priority Service, and Members Club, while including an on-site visit from a Type A Machines technician. On-site maintenance includes standard replacement parts, including hotend, belts, and fans.
$780USD/per year, per machine. (Travel expenses may apply)
When things go wrong you need assistance quickly. Priority Service provides:
- Priority Email: Email responses to support requests within 24 hours.
- Responsive Phone Support: Expert help during business hours (M-F 9am-5pm PST).
- Priority Parts Shipping: Same-day shipment** of parts for tickets submitted before Noon PST; and next-day shipment for tickets submitted before 3pm PST.
- Machine Swap: Printer replacement if we cannot repair your printer.
$499USD/per year, per…