transcosmos opened “Shanghai Center No.4”, its 8th contact center in China

“With our new Shanghai Center No.4, we will help our clients digitalize their business operations by adopting AI technology in the contact center.” Eijiro Yamashita, CEO of transcosmos China

[Tokyo, Japan, August 9, 2017]

Shanghai transcosmos Marketing Services Co., Ltd. , a wholly-owned subsidiary of transcosmos inc. , opened “Shanghai Center No.4” in Shanghai to accommodate its ever-growing business, and also held a kick-off party on August 8, 2017.

The Shanghai Center No.4 is located inside “Dahua Hucheng Business Center” of a commercial complex encompassing department store, a supermarket, recreation areas, restaurants and retails. The facility is located in Dahua CBD core of Baoshan District, Shanghai, and has good access to the subway and bus stations, making the daily commute convenient for employees.

As consumer touchpoints continue to evolve, strategic digital transformation has become more critical than ever for enterprises, and they must overcome various challenges in the process to achieve future growth. To help its clients in China and abroad, transcosmos China will deliver services that meet clients’ needs by leveraging its track record in chat support services. The new Shanghai Center No.4 will deliver customer support via e-commerce platform and digital contact center services, for both global enterprises and Chinese financial companies operating in the Chinese market, by utilizing its cutting-edge contact center technologies including VOC (Voice of Customer) analysis and the latest facility.

■Shanghai Center No. 4 Overview

Region: Baoshan District, Shanghai, China

Supported languages: Chinese and English

Service Offerings: Chat support, inbound call and outbound call services

“We are so thankful for our clients,” Eijiro Yamashita, CEO of transcosmos China said, “We have continued to succeed in this increasingly competitive Chinese market because we have always kept our focus on developing new services and new technologies in line with our clients’ needs. We couldn’t have grown our business without our clients’ dramatic success. Together with our clients, we have identified various business opportunities in the Chinese market. Most companies have their own strategies for…

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