September 18, 2017
G2 Crowd, the world’s leading business software review platform, today released the Fall 2017 Payroll Software Grid report to help businesses make the best payroll technology buying decision. ADP Workforce Now, UltiPro, SurePayroll, QuickBooks Desktop Pro, PeopleSoft, Dayforce, and ADP RUN were named Leaders in the report, receiving a strong customer satisfaction score with a large market presence.
Patriot Payroll, Justworks, APS Payroll Solution, EBS PaySuite, Wagepoint, eStratEx, and Fuse Workforce Management were named High Performers in the report, earning strong customer satisfaction marks with smaller market presence scores. Patriot Payroll earned the highest overall satisfaction score, while ADP Workforce Now earned the highest overall market presence score.
This report also breaks down the payroll category, based on market presence and customer satisfaction score, for Small-Business, Mid-Market, and Enterprise reviewers. At the small-business level, Patriot Payroll earned the highest overall satisfaction score, while ADP Workforce Now earned the highest overall market presence. In the mid-market segment, ADP Workforce Now earned the highest overall satisfaction score and the highest overall market presence score. Finally, at the enterprise level, UltiPro earned the highest overall satisfaction score, while ADP Workforce Now earned the highest overall market presence score.
The Grid leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender or Niche.
- Ease of use — Users said that payroll software’s ease of use, range of integrations, and available customer support was integral to their satisfaction. With the category average Ease of Use score at 87%, all of the High Performers in the Payroll Grid℠ had an above-average score, compared to only one Leader with an above average Ease of Use score. This could suggest that smaller vendors are taking stake in the market and collecting highly satisfied customers by making easy-to-use products.
- High-quality customer support — According to users, customer support is a…