September 21, 2017
G2 Crowd, the world’s leading business software review platform, today released the Fall 2017 Digital Asset Management Software Grid report to help businesses make the best Digital Asset Management technology buying decision. Widen Collective, Libris, Extensis Portfolio, and Webdam, a Shutterstock Company were named Leaders in the report, receiving a strong customer satisfaction score with a large market presence.
Brandfolder, Wiredrive, Daminion, IntelligenceBank DAM, Flight by Canto, Bynder, Cumulus by Canto, MediaValet, Image Relay, Smartimage, Salsify Product Content Management Platform, MerlinOne, Brandworkz, Asset Bank, MarcomCentral Enterprise Edition, and NetX were named High Performers in the report, earning strong customer satisfaction marks with smaller market presence scores. Widen Collective earned the highest overall satisfaction score while assetSERV earned the highest overall market presence score.
This report also breaks down the Digital Asset Management category, based on market presence and customer satisfaction score, for Small-Business, Mid-Market, and Enterprise reviewers. At the small-business level, IntelligenceBank DAM earned the highest overall satisfaction score and Wiredrive earned the highest overall market presence score. In the mid-market segment, Libris and Brandfolder tied for the highest overall satisfaction score and Libris earned the highest overall market presence score. Finally, at the enterprise level, Widen Collective earned the highest overall satisfaction score, while assetSERV earned the highest overall market presence score.
The Grid leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender or Niche.
- Customer support – Users indicated that a knowledgeable and efficient support team is something they value in digital asset management software vendors. The top DAM products on G2 Crowd reflect that trend. With a category average “quality of support” score of 88%, the majority of Leaders and High Performers received an above average “quality of support” score from reviewers, while the…