The Indian Banking system has undergone a sea change in terms of service and functions. The credit of maintaining trust and confidence goes to few banks who have endlessly served to provide their customers a classy service. Be it grievance handling or meeting standing orders the services have been commendable. One such bank upholding the trust of the clients is Canara bank. Canara Bank is one of the oldest financial institutions of India, started in 1906 in Karnataka. Nationalized in 1969, it has grown to be a huge financial conglomerate, owning many subsidiaries and joint ventures throughout the world. The bank has 3057 branches and over 2000 ATMs, as of 2010. It has been a pioneer of several banking and financial services like launching an exclusive Mahila Banking Branch, providing credit card facility to farmers, extending Agricultural Consulting Services, launch of exclusive IT consultancy subsidiary etc. It has subsidiaries in Financial Services, Securities, Asset Management, Venture Capital Fund, Factors, Computer Services and finance home. The bank also won the National Award for excellence in the field of Khadi and Village Industries in 2011.
Canara Bank has several objectives on the basis of which it aims at being a “Global Bank with Best Practices”. It promotes national interests, takes active part in rural development and has several training initiatives to enhance rural self-employment. It provides all essential banking services at all branches, including Real Time Gross Settlement (RTGS), National Electronic Funds Transfer (NEFT), Internet and Mobile Banking (IMB) etc.
As a very customer centric bank, it has stringent grievance redressal policies. The Canara Bank Customer Care aims at resolving all customer issues promptly and systematically. All complaints can be filed online on the Canara Bank website or on various toll free numbers listed on the website, or in any particular branch, where the Branch Manager would deal with the complaints. To ensure fair settlement of all complaints against Canara Bank, the bank has a complete policy document that lists in detail how each type of complaint is to be dealt with, in how long, and what can be done in case the customer is still not satisfied, along with a list of alternative remedies. The document is available on the website.
All Canara Bank complaints are addressed within a maximum of 21 days, as against the time frame of 30 days stipulated by Ministry of Finance. The bank has a…