“TCN is proud to partner with DealerSocket to provide our advanced and adaptive contact center technology for the automotive industry, providing new and innovative ways for independent and BHPH dealers to effectively engage and communicate with their customers”
ST. GEORGE, Utah and SAN CLEMENTE, Calif. (PRWEB)
September 20, 2017
TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, and DealerSocket, the automotive retail industry’s leading integrated technology platform developer, announced today a new partnership, strengthening DealerSocket’s next-generation dealer management system. The partnership creates a seamless integration between TCN’s advanced cloud-based contact center solution, Platform 3.0, and DealerSocket’s iDMS, the industry-leading dealer management system for independent and buy-here, pay-here (BHPH) dealerships.
Offered as a fully-loaded and easy-to-use system, the integration enables auto dealers to enhance customer service operations, conduct effective marketing campaigns and streamline payment collection process, improving operations and strengthening customer engagement. Research shows that conducting outreach via TCN’s integrated and automated dialing tools is far more efficient and cost effective compared to using USPS or manual dialing, lowering the cost of outreach by 75 – 90 percent.
Equipped with TCN’s advanced omnichannel contact center technologies, DealerSocket’s iDMS now offers the following key features:
Auto Dialer and Predictive Dialer: Sends pre-recorded messages (such as promotions, scheduling reminders and payment notifications) to a large list of customers within minutes. These tools can monitor and track busy signals, voicemail, no-answers and disconnected numbers to improve efficiency and speed of the auto dialing process.
- Interactive Voice Messaging (IVM): Distributes automated calls with interactive customer response features to direct customers down the appropriate channel to either confirm or change appointment information, participate in surveys or provide reminders that can be responded to by using the phone’s keypad.
- AgentSMS: Confirms appointments, sends payment reminders and alerts individuals…