Solacom Completes Installation of Custom Call Handling Solution in Multi-County Colorado PSAP

A Public Safety Answering Point (PSAP) in southwestern Colorado is now equipped with an i3-ready public safety call handling and management system after a smooth deployment from Solacom. San Luis Valley 911, a six-county hosted network, chose the Solacom Guardian 9-1-1 Call Handling solution to replace its aging equipment. Deployment of the customized solution took less than four months from contract to cutover.

Solacom built a customized, fully integrated system from the ground up for San Luis Valley. Phased deployment began in June and included implementation and training for the call takers and managers. The system was fully cut over in October.

“I am delighted with the new system,” says Pam Stewart, regional manager of Colorado State Patrol. “Our call takers’ desktops are so clear. And I can pull detailed reports that aren’t complicated to use. Installation took one day and the training answered all of our questions. Solacom delivered a state-of-the-art product. This is not an off-the-shelf system.”

The Solacom Guardian 9-1-1 Call Handling solution installed at San Luis Valley 911 features user-centric desktops that have the ability to provide unlimited conferencing and allow call takers to transfer calls with the click of a button. Behind the desktop, the solution is engineered for legacy and IP-based emergency call management and control and for converging traditional voice and data into a single communications workflow.

“Solacom is wholly focused on building the right solutions that fit every PSAP, and we were thrilled to do that for San Luis Valley 911,” says Tony Parrott, Solacom’s vice president of sales. “Whether the PSAP is small or large, we can deliver a solution that fits. And when new standards come into force, or if the PSAP’s needs change, we can easily add new features and functionality.”

The San Luis solution includes Solacom’s Guardian Management Information System (MIS), a complete call logging, tracking, and reporting application, which allows San Luis Valley 911 to collect ongoing, real-time critical data. It also includes Guardian Map, which captures and displays complete call location information and enables the PSAP’s call takers to answer and manage calls directly with the Guardian Map interface at the desktop.

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