Simply Self Storage and OpenTech Alliance Celebrate successfully Transitioning 230 Facilities to the INSOMNIAC™ Live! Call Center

“OpenTechs’ strong experience and flexible technology infrastructure is critical to furthering our customer engagement and supporting our company growth.” – Joe Robinson SVP, Simply Self Storage

Simply Self Storage and OpenTech Alliance are pleased to announce successful transitioning of 230 facilities from their previous provider to the OpenTech INSOMNIAC™ Live! Call Center. The Simply Self Storage and OpenTech teams have worked closely over the past several weeks to complete this important strategic partnership with a focus on mitigating conversion risks while dramatically improving the Simply Self Storage customer’s experience with improved quality and greatly reduced customer hold times.

“We are excited to partner with OpenTech in taking on and expanding our strategic call center capabilities. Their strong experience and flexible technology infrastructure is critical to furthering our customer engagement and supporting our company growth,” says Joe Robinson, SVP, Marketing. Robert A. Chiti, President and CEO of OpenTech added. “We are honored for the trust Simply Self Storage has placed in our organization and team. OpenTech has worked tirelessly to incorporate innovation, passion, and continuous process improvements into our INSOMNIAC™ Live! Call Center Services to ensure we have the tools to support Simply’s mantra to Simplify the Storage Experience for all of their customers.”

About Simply Self Storage

Simply Self Storage is the largest privately owned self-storage company in the United States and Puerto Rico. Founded in 2003 by Kurt O’Brien, Simply Self Storage connects customers with passionate storage experts to help simplify their lives, homes, and businesses by offering clean, safe, and stress-free options for storing their belongings. Knowledgeable team members assist in selecting a flexible solution which is convenient, simple to use, and will provide customers peace of mind knowing their belongings are safe and easily accessible. Headquartered in Orlando, Florida, Simply Self Storage has self-storage facilities in Alabama, Florida, Georgia, Illinois, Indiana, Kansas, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Jersey, New York, Ohio, Oklahoma, Pennsylvania,…

Read the full article from the Source…

Leave a Reply

Your email address will not be published. Required fields are marked *