Seven FIs and Fintech Providers were Recognized as the Best in Bank Customer Experience for 2017

Networld Media Group handed out awards to honor seven innovators in the ATM and mobile technology industries at the Bank Customer Experience Summit in Chicago.

This branch projects warmth and a welcoming, community orientation. It features a pleasant open layout, with well-defined spaces, thoughtfully integrated technology balanced with human interaction.

Networld Media Group, publishers of ATM Marketplace and Mobile Payments Today, handed out seven awards during a gala banquet, sponsored by Cineplex Digital Media, last night. The awards ceremony was held in conjunction with the Bank Customer Experience (BCX) Summit at the Sofitel Chicago Magnificent Mile. The Best in Bank Customer Experience Awards honor innovative, consumer-focused financial institutions and fintech providers whose branches and technologies are heightening the customer or member experience.

Award winners for 2017 included:


Judges commented that “Bank of America does a really nice job of integrating the human touch with advanced technology. The best big-bank experience I’ve seen,” and “Quite innovative. A good example of an omnichannel banking experience.”


One judge said that “This branch projects warmth and a welcoming, community orientation. It features a pleasant open layout, with well-defined spaces, thoughtfully integrated technology balanced with human interaction.” Another commented that “Tech bars and a virtual brochure add a futuristic touch to the bank branch.”


“Nice modern feel without becoming too cold,” one judge observed. Another said that “Concentration on tech, open space, etc. seems to make a bank branch visit person personable.”


One judge said that “The combination of interoperability with smartphones and offering video capabilities offer a great customer experience for banking customers.”


Judges commented that “With usability being a key component of any app, it seems HDFC Bank has found the right mix to lure customers into mobile banking and keep them happy,” and “With an ability to understand customers’ needs and tailor and serve-up appropriate content, users will undoubtedly welcome the user experience and want to explore the apps’ features.”


One judge said that “Aadhaar Pay is allowing India to…

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