Savvy Retail, Restaurant and Hospitality Operators are Investing in Next-Generation Learning and Training Technologies to Optimize Employee Performance

In the uber-challenging, ever-changing, hyper-competitive landscape of retail and hospitality, the ability to provide an engaging customer experience can be the difference between success or failure for your brand.

According to a new white paper from BRP, retail, restaurant and hospitality operators are significantly enhancing the effectiveness of employee training programs with next-generation Lifecycle Learning Platforms. This white paper, Lifecycle Learning Technology – The Convergence of Mobility, Rich Content, and Advanced Distribution for Next-Generation Training Platforms in Retail, Restaurants & Hospitality, covers the most advanced learning approaches and the wave of new platforms that are quickly being adopted by industry leaders, and how simple they are to implement, why it makes a difference, and how best to get started.

“In the uber-challenging, ever-changing, hyper-competitive landscape of retail and hospitality, the ability to provide an engaging customer experience can be the difference between success or failure for your brand,” said Scott Langdoc, white paper author and vice president and practice lead at BRP. “Your frontline employees are the last and best opportunity for a retailer, restaurant, or hotel operator to put forward an engaging, personalized relationship and customer experience that will help bring further financial and operational success to your locations and to your brand.”

“The pace of employee learning and training is changing quickly. Rising labor costs, greater attention to compliance, incorporating mobility, and a greater understanding of learning dynamics have heightened awareness around the need to modernize the learning approach,” said Gary Iles, SVP of marketing, PlayerLync. “Technology is also changing quickly, offering new insights into operational performance and proving the value that learning has on profitability.”

According to BRP’s Customer Experience/Unified Commerce Survey, only 58% of retailers offer any targeted, on-demand training or education to associates – and half of those state that these programs require improvement. The good news is that with simple, basic adjustments in your approach, companies can have an immediate and measurable impact on…

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