San Luis Valley 911 Chooses Solacom as its New i3-Ready Call Handling Solution

Solacom took the time to learn about our operations and needs, and built its solution offering around our expectations.

San Luis Valley 911 is well positioned for i3 after selecting the Solacom Guardian 9-1-1 Call Handling solution to deliver next-generation call handling and management. The emergency telephone authority, responsible for 9-1-1 calls from residents in six counties in southwestern Colorado, is the latest 9-1-1 center to choose Solacom’s i3-enabled, fully integrated NG9-1-1 solutions for PSAPs.

“We researched several vendors and found Solacom to be an innovative company that offered features, capabilities, and value for our agency with pricing that was fair and within our budget,” says Pamela Stewart, regional manager for Colorado State Patrol, which runs San Luis Valley 911.

“Solacom took the time to learn about our operations and needs, and built its solution offering around our expectations. We were looking for a vendor that stood by its promises made during the sales process, and our research indicated Solacom was customer focused with excellent follow-through. Solacom makes sure customers receive everything that they paid for.”

Changing technology and new standards are requiring PSAPs to upgrade their 9-1-1 call handling and management systems. As a result, more PSAPs like San Luis Valley 911 are choosing Solacom’s Guardian solutions to bring them into i3 compliance and readiness.

“While most providers adapt generic systems for next-generation 9-1-1, Solacom specializes in customizable emergency call handling and management for PSAPs,” says Tony Parrott, Solacom’s vice president of sales.

“San Luis Valley 911 recognized the value in that and how our Guardian Call Handling Solution can streamline the…

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