The depth of her background in the utility industry will help us to grow our business in the areas of Customer Information Systems, Advanced Metering Infrastructure and Meter Data Management.
Atlanta, Georgia (PRWEB)
August 08, 2017
Red Clay Consulting is pleased to welcome Maria DeChellis as a Client Partner within its business development organization. She brings over 17 years of utilities experience working with more than 50 utilities, both regulated and deregulated, to Red Clay.
DeChellis has spent most of her career in the utility industry, beginning as a quality assurance analyst for a utilities customer billing solution and working her way up through a variety of roles in the industry, including technical architect for a services organization and project manager for CIS replacement projects. In 2011, she was one of five founding partners of Crimson Oak Consulting, a consulting firm specializing in business process engineering and support for legacy billing platforms. There, DeChellis worked with utilities who were looking to understand new billing options to ensure they were on trend for billing and customer service. Crimson Oak helped each utility find the best solution on whatever platform they currently used or provided transition assistance if a utility decided to upgrade their system.
Following the acquisition of Crimson Oak by Itineris, she directed North American product strategy as Vice President of Product Management for a Microsoft Dynamics AX-based billing and ERP platform. Her career then led to the Baltimore Department of Public Works as Chief of Customer Support and Services, where she oversaw 175 employees and directed customer experience, metering, and field operations for 400,000 city and county residents during the transition from a 30-year-old legacy billing platform and manually-read meters to a modern CIS system and AMI platform. While there, she led a key project to change the billing cycle from quarterly to monthly while implementing a new customer self-service portal, which helped residents identify issues and proactively control usage. DeChellis coordinated nearly every aspect of this initiative, resulting in a successful Go-Live and an overall positive customer…