Pypestream Brings the On-Demand Economy to the Events and Entertainment Market through Premier Tickets Limited on Microsoft Azure

The combination of Pypestream with Microsoft Azure will allow us to deliver the ultimate ticketing and reservation experience to our customers

Pypestream is combining its advanced messaging platform with Microsoft Azure’s cloud technology to bring messaging and AI-powered conversational flows to the events and entertainment industry. By leveraging Microsoft Azure, Pypestream is helping Premier Tickets Limited (Premier Tickets) streamline ticketing, marketing and payments, and improve the way they interact with ticket holders.

The NYC-based company successfully soft-launched with Premier Tickets – a premium events and ticketing platform – in June for the America’s Cup. As part of the project, the Ptix chatbot was deployed to handle customer ticketing requests in lieu of live agents. By automating this process and providing faster, on-demand ticketing service, customer satisfaction rates soared to more than 90%. The full launch is scheduled for September.

The combination of Pypestream, Microsoft and Premier Tickets will help people purchase tickets and access information about any of Premier Tickets’ listed events, anytime, anywhere. All transactions and content are shared directly within the secure messaging channel, making it easy and safe for event-goers to share information and process payments. By making tickets and event information easily accessible through messaging, Pypestream is bringing the on-demand economy to events and entertainment.

Pypestream leverages Microsoft Azure to run compute-optimized chatbot instances. This is the foundation for future enhancements of the joint solution with the Microsoft Bot Framework and Azure Application Insights for performance and analytics. In addition, Microsoft Translator can be utilized to detect language locale among other translation tools.

“Our end-to-end messaging and AI solution creates a secure and scalable conversational experience for enterprises and their customers,” said Pypestream founder and CEO Richard Smullen. “The future standard user interface (UI) is based on conversations and simple, guided flows. It’s time to bring this technology to the enterprise and allow them to join the on-demand economy in serving their customers.”

The on-demand model has become…

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