Patient Experience Policy Forum Announces Formal Launch

There may be no other time where the issues related to the healthcare experience are more relevant than today.

The Patient Experience Policy Forum (PXPF) announces its formal launch as a broad-based coalition committed to leading advocacy and action in giving a greater policy voice to those working to improve the patient and family experience in healthcare. The inaugural gathering of the forum will take place on Tuesday, September 19, 2017 at the National Press Club in Washington, DC.

The PXPF emerged from a series of conversations among a group of health care Chief Experience Officers, experience and executive leaders and patient and family advocates who recognized the growing imperative to influence and help shape policy on issues that directly affect the patient and family experience.

The launch event on September 19 will provide for the adoption of the PXPF charter and begin the work of the forum by immediately engaging participants in working groups around six key policy focus points that the PXPF looks to influence and act upon as it gets underway. The six proposed points of action include:


  • Advancing Patient and Family Partnerships
  • Elevating the Commitment to Value
  • Improving Patient-Centered Measurement and Reporting
  • Expanding Patient Education and Engagement
  • Enhancing Professional Education and Support
  • Reducing Health Disparities

“There may be no other time where the issues related to the healthcare experience are more relevant than today. With policy and proposals in play that will impact access, cost, quality and safety and that will ultimately influence all that shapes the experience of people in our healthcare system, this is a critical moment where we must elevate the focus on and action needed to address…

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