Parascript Announces Survey Results of Top BPOs

In response to industry growth and pressures to address increased document complexity, BPO leaders are looking to provide new service offerings with the most efficient high volume transaction processing.

Parascript, a pioneer in data extraction powered by machine learning, today announced survey results of 50 top Business Processing Outsource (BPO) executives on how their companies manage new complexities in document processing in the ever-expanding outsourcing landscape. The survey, underwritten by Parascript, was conducted by Lead to Market research via phone interviews. For a full presentation of all research findings, please contact Parascript directly at info(at)parascript(dot)com.

Research revealed that 80 percent of those surveyed are turning to automation to remain competitive. “In response to industry growth and pressures to address increased document complexity, BPO leaders are looking to provide new service offerings with the most efficient high volume transaction processing,” said Mark Gallagher, Vice President of Sales at Parascript.

Study result highlights include:

  • Top priorities for BPOs in 2018 for document processing include 40 percent focused on increasing revenue through new customer acquisition and 32 percent increasing revenue from new service offerings.
  • 79 percent of BPOs are under pressure to lower the price of existing services from their current customers.
  • 64 percent of BPOs surveyed are considering artificial intelligence to enhance their data capture.

The study also covers topics such as data accuracy and current automation capabilities.

Survey respondents offered a US-centric view with survey participants—vice presidents, directors and managers—from companies of over $500 million to billions in revenue.

For the more about the survey or to access additional content on the changing nature of BPO document processing and explore how Parascript can help companies automate data extraction, visit our website at http://www.parascript.com or email us at info(at)parascript(dot)com.

About Parascript, LLC

Parascript automates the interpretation of meaningful, contextual data from image and document-based information to support transactions, information governance, fraud prevention,…

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