“We wanted to make ordering an OEM replacement part as easy as possible. We want them to know that our Expert Team is only a text away, and they can get the kitchens they service up and running as quickly as possible,” CPS President Steve Sliter.
Columbus, Ohio (PRWEB)
September 25, 2017
CPS, Inc. is pleased to announce the launch of their new Text-a-Part feature, or TAP! TAP! allows service technicians and kitchen staff to receive the OEM commercial kitchen parts they need by simply snapping a picture of a malfunctioning kitchen equipment part and texting it to (800) 837-8327. Within minutes, a knowledgeable and experienced representative will respond to the text with the name of the OEM part and a link to where it can be purchased on http://www.cpsohio.com.
“We created TAP! With busy road technicians in mind,” said CPS President Steve Sliter. “We wanted to make ordering an OEM replacement part as easy as possible. We want them to know that our Expert Team is only a text away, and they can get the kitchens they service up and running as quickly as possible.”
TAP! incorporates the convenience of modern technology with the personal customer service that CPS values. Anyone with a Smartphone can easily use TAP! by snapping a photo and sending it as a text. A member of the CPS team will quickly locate a replacement part through the CPS OEM parts Multi-Database system and will reply with an exact OEM match and direct link to order it. With Exact-Match technology, easy mobile checkout, a price match guarantee, and multiple shipping options, ordering a part through TAP! is incredibly accurate, fast and simple. In addition, the personal attention that every TAP! user receives from a live member of the CPS Expert Team differentiates it from other apps that may require a long wait time or multiple steps or may rely entirely on computers.
TAP! was developed in partnership with Columbus Ohio based wowbrands. “Working with CPS as their design and development agency for nearly a decade has been an extremely rewarding experience. Of all the digital programs we have created for CPS, I am particularly proud of both the sophistication and simplicity of TAP!,” said wowbrands CEO Andrew Catapano. “This is a truly unique feature that will revolutionize the ordering of parts for…