New Course from CCEI Covers Strategies for Success in Challenging Conversations

Strategies for Success in Challenging Conversations

“The topics covered in this course are frequently cited as both essential and neglected in professional development for Early Childhood Education,” says Maria C. Taylor, President and CEO of ChildCare Education Institute.

ChildCare Education Institute® (CCEI), an online child care training provider dedicated exclusively to the early care and education workforce, is proud to introduce PROF103: Strategies for Success in Challenging Conversations to the online child care training course catalog.

Communication is one of the biggest parts of the job of being an educator and caregiver. Each day we communicate with the children, family members, coworkers, people we manage, and individuals who manage us. Many of these conversations are pleasant, social interactions, or general requests for information or assistance.

However, there are times throughout the day when we may need to communicate a more serious need or share information that is less than pleasing. Perhaps you have to talk with a coworker about the tone of voice they use with children. Maybe a parent makes a complaint about something that happened to their child. You may need to deliver concerning results of a developmental screening to a family or tell your employer that you are not happy in your position.

All of these situations would fall under the category of challenging conversations for most of us. Not many people are comfortable delivering bad news, sharing concerning details, or being caught off guard by confrontation. Everyone is different; some conversations may be easier for you than others. You may hate direct confrontation, but your coworker seems to handle those situations effectively. Even though…

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