We have telecommunications interests in over a hundred countries which means that the workday for our clients is around the clock, and we’re committed to being there for them no matter what platform they use, no matter when they need us.
San Jose, California (PRWEB)
September 26, 2017
VirtualPBX has made customer support a pillar of its platform for over 20 years. Since it first began offering hosted telecommunications options to businesses, VirtualPBX has continued to go against the grain in its effort to continually raise the bar for customer service in the cloud communications industry. With the ideals of offering product excellence and unparalleled support driving the decision to begin offer an unheard of 24/7 support for its flagship VoIP platform, Dash, VirtualPBX now has set its sights on extending that coverage to all of the company’s products and services. Beginning today, 24/7 support is available for vConsole customers as well, as an already included feature of their service.
“The challenges of maintaining a US-based Support Team are real, which is probably why most of our peers don’t do that and why they charge so much for Customer Support,” said Lon Baker, VirtualPBX’s COO, “We aren’t okay with that, we want to offer our customers more.”
Continuing to lead the charge in innovation is becoming the hallmark of VirtualPBX’s product decisions, and this maneuver with its Customer Support division is no exception. First the company revolutionized the VoIP market by offering an enterprise grade telecommunications service with a consumer application interface with the release of Dash. Then, they backed that product with the rarity of full 24-hours of Customer Support at no extra charge. Now, for clients with legacy systems, systems that require uniquely complex ACD queuing, or simply for those who prefer the familiarity of their existing vConsole and Office Plan accounts, this unlimited access to the Support Team is now available to them, as well.
“We have telecommunications interests in over a hundred countries which means that the workday for our clients is around the clock,” continued Baker, ”We’re committed to being there for them no matter…