“With process improvements as the foundation, our goal is to embrace change and manage more efficiently, so all stakeholders win.” — Linda Cox, Chief Administrative Officer
HENDERSON, Nev. (PRWEB)
December 06, 2017
CHSI Technologies, Inc., a provider of enterprise-class insurance software, is pleased to announce that Municipal Pooling Authority of Northern California (MPA) has chosen CHSI’s Connections insurance management software to facilitate improvements in its member services area.
A Joint Powers Authority, MPA was established in 1977 for the purpose of providing liability insurance to municipal agencies in Northern California. Since then, MPA has grown in both membership and its service areas, and has expanded its lines of coverage to include, but not limited to, Workers’ Compensation, Property, Vehicle Physical Damage, Risk Control, Employee Wellness Programs and more.
Now providing coverage for 20 city entities, MPA is making the move to Connections as part of the organization’s process improvement objectives, reports Linda Cox, Chief Administrative Officer. “Our goal is to replace manual processes with technology-enabled workflows to create efficiencies in our member information area specifically related to data collection for our vehicle program,” adds Cox.
MPA will leverage CHSI Connections’ CRM, workflow and portal capabilities to enable improvements in its ability to provide primary coverage for many of the members’ city-owned vehicles. Connections CRM module manages all aspects of a member’s data record, making the information available to other functional business units tasked with providing customer service.
“Today, more than 85% of the 87,000-plus government entities in the United States belong to a JPA or public risk-sharing pool such as MPA,” says Jim Leftwich, Founder and CEO of CHSI Technologies. “JPAs face constant challenges tied to servicing their public entity members, such as regulatory oversight, budget pressures and outdated systems that restrict efficiency of operations. Connections’ integrated CRM system puts MPA in control, enabling them to rethink existing processes that create new efficiencies and allow them to execute on a customer service excellence strategy.”
Cox acknowledges that MPA encounters…