Visual IVR adds a display of relevant requests to a consumer’s mobile device enhancing self-service, increasing customer satisfaction, and reducing call time.
September 13, 2017
Moishe’s is a full service moving, storage, and hospitality business and now the first moving company to utilize a Visual IVR Mobile On-Demand service allowing higher Customer Satisfaction for 24×7 mobile self-service move scheduling. This new option from Zappix turns traditional calls into more sophisticated and easy-to-use omni-channel communications. The Visual IVR adds a display of relevant requests to a consumer’s mobile device enhancing self-service, increasing customer satisfaction, and reducing call time. Moishe’s prospects can now benefit from simple, seamless, and effective Mobile On-Demand communication reducing the risk of losing prospects and enhancing the digital personalized experience. The Zappix Visual IVR interacts and integrates with Moishe’s back end systems for a full, consistent data integration removing the need for multi-step booking.
“We are very happy to provide this extra level of service to our customers. NYC is a hub filled with busy people conducting business at all hours. In order to provide improved service, we now have a smart, fast touch screen option to schedule a move using the Zappix Visual IVR On-Demand Mobile service 24 hours a day. Providing new technology allows our customers various channels of communication. Having a new self-service option is another way we can continue to stay on the cutting edge of our business and also keep consistent with our goal of providing the most reliable service possible.” Nassim Fadida, General Manager, Moishe’s NYC Movers.
“I’m excited to see the new Zappix solution for Moishe’s NYC Movers,” said Avner Schneur President and CEO of Zappix. “The Innovation and Technology used by Zappix makes it easier to schedule a move by turning the standard voice options into an instant Mobile On-Demand service allowing for rapid scheduling and improved processes. The Zappix Visual IVR empowers companies like Moishe’s and any other service providers to improve customer experience with a powerful visual self-service IVR and On-Demand Mobile service.”
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