“Customers are more intimate with hotels because they connect emotionally with a physical space that provides more than just rooms to stay in for visitors and travelers,” stated Jae Hwang, partner at MBLM.
August 01, 2017
MBLM, the Brand Intimacy Agency focused on strategy, design, creative and technology, today revealed the hospitality & theme parks industry ranked 12th in the UAE out of the 15 industries studied in its Brand Intimacy 2017 Report. The report, which is the largest study of brands based on emotions, found that Hilton placed first in the industry followed by Sheraton and Ferrari World. Brand Intimacy is defined as a new paradigm that quantifies the emotional bonds people have for brands they use.
“Customers are more intimate with hotels because they connect emotionally with a physical space that provides more than just rooms to stay in for visitors and travelers,” stated Jae Hwang, partner at MBLM. “Hotels in the UAE have expanded their roles to include nightlife, concert halls and weekend activities. However, as the country becomes more established as a regional theme park destination, the options for entertainment will increase, as will residents’ bonds with the new offerings.”
The remaining brands part of the top 10 hospitality & theme parks in the UAE are: Jumeirah, Wild Wadi Waterpark, Rotana, Marriott, Yas Waterworld Abu Dhabi, Atlantis, The Palm and Holiday Inn.
The archetype most associated with the hospitality & theme parks sector in the UAE is fulfillment (exceeding expectations, delivering superior service, quality and efficacy), with indulgence (creating a close relationship centered around pampering and gratification that can be occasional or frequent) following closely behind. Hilton’s Brand Intimacy Quotient is 53.8 and Sheraton’s is 50.7; combined, they nearly double the scores of the other hotel brands in the category.
Dubai is known for its nightlife and every bar, club or lounge (with a few unique exceptions) must be on a hotel property to serve alcohol, play loud music or host concerts. As a result, UAE residents are more likely to associate hotels with positive memories. The industry remains less intimate overall with consumers because the experiences are more crucial to people…