Maestro PMS Localised Capabilities, International 24/7 Support Wows UK Clients

Rudding Park

We use Maestro to provide a personalized experience for our guests whether they are an individual staying at our hotel, part of a large event at our facility, or at our Spa.

Maestro PMS continues to add valuable property software and services to support its independent UK hotel company clients, offering its leading PMS suite to UK clients on-premise or in the cloud. Maestro’s decade of experience providing solutions that adapt to the UK’s unique VAT and other business and accounting processes perfectly support more profitable and efficient hotel company operations.

“Rudding Park installed Maestro PMS in 2007 following in-depth research to find a system that would meet the demands of our multi-property hotel company,” said Barbara Chalmers, IT Systems Manager for Rudding Park. “We use Maestro to provide a personalized experience for our guests whether they are an individual staying at our hotel, part of a large event at our facility, or at our Spa.” Rudding Park operates a luxury hotel, holiday park, two golf courses and academy, and a new Wellness Spa in Harrogate, North Yorkshire, UK.

“Maestro is an ideal fit for many independent UK operators. We have been providing property software systems and services that meet the sophisticated business requirements of UK clients for over a decade,” said Warren Dehan, Maestro PMS President. “Maestro is experienced with the UK’s legal and staffing requirements. We provide VAT accounting and automate the specific rules surrounding hotel and spa operations. We work continually with our UK clients to ensure we meet their unique needs related to operations, features and integrations.”

“Maestro’s posting and settlement code structure easily handles our numerous VAT and tax charges,” said Chalmers. “Maestro extracts the appropriate VAT and creates reports that provide valuable bottom line figures to management that supports our financials. The system also interfaces with our other systems to consolidate charges to guest folios and our records.” Chalmers noted Rudding Park’s Maestro system interfaces with the property’s call accounting, point of sale, golf tee-time system, GDS online booking, and its room access and…

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