Exchange server is the foundation of many businesses. For example, Microsoft Exchange Server provides email and calendaring services that are very fundamental to companies.
Organizations conduct most business activities by e-mail, and hence, it is one of the most mission critical applications.
Some of the most frequent activities performed via email include:
• Supporting and handling request and proposals
• Communicating with clients and vendors
Admittedly, any downtime can severely impact basic business operations. This makes it imperative for organizations to perform exchange monitoring continually in their servers.
Comprehensive monitoring ensures high level of network performance, maximum security to the company, and enables sustained efficiency of operations unimpeded by server performance problems.
Some of the key metrics that need monitoring include:
• CPU Utilization: CPU usage rates must be within normal ranges. A continually high CPU usage rate can indicate some inadequacy, either the need to upgrade the CPU or add multiple processors.
• Available virtual memory: Sometimes, there are virtual memory issues even when virtual memory is available for a process. This happens when memory fragmentation takes place over a period of time or the virtual memory system on the Exchange can get too low. In this case, the exchange will stop working.
• Free disk space: Disks that host exchange databases must have sufficient free space to ensure availability of messaging services. When disk space goes below a specified threshold, monitoring tools raise critical alerts.
• Queue growth: Monitoring of queue growth, specifically SMTP queue growth is very useful in keeping a watchful eye for abnormal messaging situations. A large increase in queue growth may be observed without a corresponding increase in the number of messages that are delivered. Monitoring of queue growth also helps in situations when outgoing messages are not being transported out of the exchange server for any reason.
Exchange monitoring focuses on optimizing the performance and availability of Microsoft Exchange messaging environment. The solution tracks data that can direct the resolution of operational problems to simplify management.
To summarize, exchange monitoring software must ideally have the following key features:
• Ability to discover, diagnose, and aid in correcting critical issues, such as high CPU utilization, growing queues, and failing virtual memory
• Capability to…