I look forward to helping ChenMed further its success by ensuring the structure and culture needed to relentlessly pursue truly exceptional service are in place.
Miami, Fla. (PRWEB)
August 02, 2017
ChenMed, a leading provider of value-based care for seniors, announced today the addition of Horst Schulze and Herbert Fritch to its board of directors. Schulze and Fritch are pioneers in their industries and bring an unparalleled expertise to accelerate the success and impact ChenMed can have through its innovative primary care model.
Schulze, Founding President and Former COO of the Ritz-Carlton Group, currently serves as CEO of Capella Hotel Group. Fritch founded HealthSpring and helped the company grow into one of the nation’s largest Medicare Advantage plans before being acquired by Cigna. Schulze and Fritch join ChenMed during a time of rapid expansion for the company. ChenMed currently operates in 10 U.S. markets and has grown more than 420 percent since 2013.
ChenMed, a fully-capitated Medicare Advantage provider, brings concierge-style medicine to low-to-moderate income seniors, most of whom are managing multiple chronic conditions. By providing its patients with more access to care, more convenience in accessing it, and more preventive services, ChenMed successfully delivers better care and better health outcomes, while bringing down costs. ChenMed’s high-touch, customer service approach to medicine has resulted in industry-leading patient satisfaction scores.
“Throughout my career, I’ve focused on providing exceptional customer service. Whether it’s guests visiting a hotel or patients visiting their doctor, the value of customer service transcends industries,” said Horst Schulze. “ChenMed has already proven the value of service in health care by outperforming industry benchmarks with the use of its VIP style patient care model. I look forward to helping ChenMed further its success by ensuring the structure and culture needed to relentlessly pursue truly exceptional service are in place.”
Schulze brings to the ChenMed board a deep knowledge of how businesses can successfully attract and retain customers through superior service. A co-founder of The Ritz-Carlton Hotel Company, Schulze developed the service…