Toronto, ON (PRWEB)
September 06, 2017
Fonolo, the leader in cloud-based call-back solutions for the contact center, announced today that it will be exhibiting at the Contact Center Demo & Conference, September 25-27, 2017 at Mandalay Bay in Las Vegas, Nevada. Produced by ICMI, a trusted advisor in the contact center industry, the Contact Center Demo & Conference is an independent, forward-thinking program focused on future contact center trends.
Attendees of the ICMI Contact Center Demo & Conference will have the opportunity to solve new challenges facing the call center space, chat with industry recognized thought leaders, and speak to vendors sharing the latest solutions.
Fonolo will be showcasing its enhanced, feature-rich customer portal to those attending the conference. The portal is newly equipped with scheduled call-backs, improved call-back metrics, and a more simplified way for international contact centers to deploy call-backs.
“We’ve mastered call-back technology at Fonolo, and understand how important it is for call centers to manage and monitor these solutions. Our new portal gives customers an even better way to measure the success of call-backs,” said Fonolo CEO, Shai Berger. “The ICMI Demo & Conference will allow us to showcase the benefits of a call-back solution to companies of all sizes.”
The Demo Hall is home to the most innovative contact center solution providers where visitors will find new ways to improve contact center operations. Conference attendees will have an opportunity to meet with Fonolo by visiting booth #704 where they can learn how the company’s cloud-based call-back solutions can help to lower abandonment rates, smooth out volume spikes, and improve the customer experience.
More information on this event can be found at icmi.com/contact-center-demo-conference.
For live updates and insights from the show – follow @fonolo on Twitter.
Fonolo, the leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold….