Fonolo Reveals the Secret to Eliminating Hold Time on Worldwide Business with kathy ireland®

Shai Berger, CEO of Fonolo chats to Kathy Ireland on Worldwide Business to explain how Fonolo is solving the problem of waiting on hold.

Fonolo has successfully remedied one of the universally dreaded tasks: waiting on hold. This has transformed the way many call centers do business, allowing them to reduce abandonment rates, smooth out spikes in call volume, and lower operating costs.

Fonolo, the leader in cloud-based call-back solutions for the contact center, is excited to reveal an exclusive interview with Worldwide Business. Shai Berger, Co-Founder and CEO of Fonolo sat down with the show’s host, former model turned entrepreneur, Kathy Ireland, to explain how Fonolo is solving the problem of waiting on hold.

“Fonolo has successfully remedied one of the universally dreaded tasks: waiting on hold,” said JL Haber, Vice President of Programming for Worldwide Business with kathy ireland®. “This has transformed the way many call centers do business, allowing them to reduce abandonment rates, smooth out spikes in call volume, and lower operating costs. We are proud to feature this company on the show,” added Haber.

The segment also shines a spotlight on Fonolo customer Nutrisystem, and their experience using call-backs. “The Fonolo solution really focuses on helping contact centers lower their abandonment rates and reduce handle times, which ultimately helps improve the customer experience with our company. Through a more positive experience with our customer, it helps increase brand loyalty and ultimately the bottom-line,” said Bill MacBride, SVP of Customer Care Operations for Nutrisystem.

“Our customers really appreciate the fact that we will virtually hold their place in line and call them back as soon as…

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