Dissatisfaction with Cable TV Remains High As Cord-Cutters Gain Intriguing New Options

The good news is that there are now more alternatives, so it’s possible for consumers to get the shows and movies they want, often at a lower price than a traditional pay TV plan.

Most pay TV providers continue to do a poor job of leaving their customers feeling like their service is worth the money, according to the latest Consumer Reports ratings. This includes some the country’s largest operators, Comcast, Spectrum (Charter, Time Warner Cable), and Cox Communications Cable, who earned low scores in multiple categories, including value and customer service.

The standouts for TV service in CR’s ratings were EPB Fiber, a municipal broadband service run as a public utility in Chattanooga, Tennessee, and Google Fiber, a service offered by Google in a handful of markets. Both earned high scores for overall satisfaction, reliability and equipment, and were the only two of the more than 30 providers in the ratings to get better than the lowest score for value. Two smaller cable companies, Armstrong and Consolidated Communications, also did better than most.

“Though consumer dissatisfaction with their cable companies has been simmering for quite some time, it’s now starting to boil over in terms of actual cord-cutting from traditional pay TV providers,” said Jim Willcox, Senior Electronics Editor at Consumer Reports. “The good news is that there are now more alternatives, so it’s possible for consumers to get the shows and movies they want, often at a lower price than a traditional pay TV plan.”

There are now several new online streaming services that are designed to replicate a traditional pay-TV package. These include , Direct TV Now, Hulu With Live TV, Sling TV, Sony PlayStation Vue, and YouTube TV, all offering cord-cutters…

Read the full article from the Source…

Leave a Reply

Your email address will not be published. Required fields are marked *