“So many folks in need are under-served, not because of a lack of capability but because no one has been able to effectively deploy technology to efficiently organize ADA-compliant transportation capacity at scale.
December 06, 2017
Recently a true story of hope and possibility blossomed in the City of Chicago. Veterans, aging adults, and individuals with all manner of disabilities experienced first-hand the successful launch of DemandTrans’ MPower™ System, a technology gateway that provides cost-efficient and fully compliant community-based transportation options for those in need of Americans with Disabilities Act (ADA) complementary paratransit or other specialized mobility services to and from healthcare facilities.
While the public may observe some paratransit ridership in their community, the costs and challenges of providing this vital service can be prohibitive. In a recent study entitled “Intelligent Paratransit” by NYU’s Rudin Center, poor customer service in this sector is starkly noted. “In most cities, paratransit trips must be reserved one to two days in advance. Typically, reservations are made by telephone, although some cities provide web-based reservation systems. In most cities, same-day paratransit trips are (simply) unavailable.”
The MPower™ System solves many of these challenges by leveraging robust optimization and user-friendly dashboards to (1) organize local and national ADA compliant transportation providers in order to (2) deliver effective service. Specifically, MPower™ provides direct access to same-day, door-to-door, on-demand ADA-compliant service. Nationally, DemandTrans has teamed with Big Star Transit, a progressive paratransit provider with a proven track record of success in serving the Non-Emergency Medical Transport, VA, and ADA market.
Tanya Biggers, CEO of Big Star Transit, reports, “Our driver pool consists of many currently employed yet under-compensated ADA, NEMT small businesses and vehicle operators, often working for TNCs as a way to make ends meet. We provide an opportunity for these dedicated individuals to realize not only the exponential value of the service that they provide, but also realize the economic return that this compliant…