Crossfuze Expands into the European Enterprise Services Management Market

Crossfuze, a ServiceNow Gold Partner and a leader in optimizing cloud-based Enterprise Service Management platforms, today announces the expansion into the European market by opening offices in London and Ireland. The London office is Crossfuze’s European headquarters.

Crossfuze has appointed Gerry Fitzpatrick as Managing Director of Crossfuze Europe operations and Nick McGillivray as Sales Director Crossfuze Europe. Their teams will lead the strategy and execution of the company’s business development and solution delivery operations in European markets.

“Crossfuze was given the opportunity to expand into Europe with a team that emphasizes a first-class sales and delivery experience for clients,” said Crossfuze CEO Chris Howard. “With close to 1,000 ServiceNow installations between our European and North American divisions, a No. 1 rating in Customer Satisfaction from ServiceNow, and our proprietary Turnkey and integration technology, we’re able to help our clients build an even stronger, more compelling ServiceNow story that advances their digital transformation initiatives.”

Fitzpatrick has over 20 years of experience in formulating and running market-leading service management sales and deployment businesses. During the past several years, he has also been successful in helping companies onboard ServiceNow and gain early wins with the platform within IT and outside of IT. Most recently he was CEO of Focus Group Europe Ireland which has been acquired by Crossfuze.

“I am delighted to be involved in bringing the Crossfuze success story to Europe. It’s exciting to be part of a winning team that can help companies in any ServiceNow situation — from buying ServiceNow licenses and developing the vision and business case for the platform to helping those far along their roadmap looking to implement ServiceNow beyond IT,” Fitzpatrick said. “It’s rare to find a team that has experience along the entire spectrum of ServiceNow.”

McGillivray brings a 15-year career leading and managing sales operations for high-growth technology organizations in the United Kingdom and Australia. Most recently, he was the sales director for Focus Group Europe, a ServiceNow Gold Partner recently acquired by Accenture, where he was responsible for…

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