We have an insatiable appetite for doing even more to help the seniors we are blessed to serve.
Miami, Fla. (PRWEB)
November 29, 2017
ChenMed, a top provider of value-based care to Medicare-eligible seniors, today announced industry-leading results in provider ratings by patients using standardized survey methodology from the US Centers for Medicare and Medicaid Services (CMS), and the Agency for Healthcare Research and Quality (AHRQ). The physician-led company operating 43 medical practices in six states, earned “Top Box” or most favorable response from 88.3% of ChenMed patients responding to the “Provider – Overall Rating” question, significantly higher than the national average of 79.6% sampled across 11,000 relevant providers and 2,300 clinics. Plus, 97.4% of the individual ChenMed clinics measured beat the national “Top Box” average for “Provider – Overall Rating,” with almost half outpacing that industry quality measure by more than 10 points.
“We honor seniors with affordable VIP care that delivers better health,” says Christopher Chen, MD, ChenMed CEO. “And, as we work so hard to transform medical care for the neediest populations, it’s great to see how we continue to improve patient experience in notable ways.”
The most recent 90-day survey sample of more than 3,100 ChenMed patients captured by HealthStream yields a reliable error rate of plus or minus 1.7%, with a confidence rating of 95%. It’s also important to note ChenMed outranks “Top Box” averages for eight additional questions, included in the Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG CAHPS) HealthStream client dashboard.
Specifically, ChenMed centers in Florida, Georgia, Illinois, Kentucky, Louisiana and Virginia also outperform “Top Box” national responses from patients to the following questions:
- “Timeliness of appointment for check-up or routine care”;
- “Timeliness of appointment for immediate care”;
- “Provider spent enough time with patient”;
- “Provider listened carefully”;
- “Provider respected what patient said”;
- “Provider knew important medical history”;
- “Medical questions asked during…