Call Center Industry Unites to Help Colleagues Affected by Hurricane Harvey

“Many of our employees are dealing with unimaginable loss in the wake of the storm,” said Kevin Ryan, Managing Partner of TAS United. “Our number one priority is to support these individuals.”

The call center industry has come together in a profound way to support its fellow colleagues who have been affected by Hurricane Harvey. Supporting this effort is the National Amtelco Equipment Owners (NAEO) association, which has set up a Relief Fund to support its members and their employees who have been impacted by Hurricane Harvey. Donations of any amount are being accepted through NAEO’s website at http://www.naeo.org. One hundred percent of funds collected will directly help call center employees who have been affected by the storm to purchase items they need to begin rebuilding their lives. NAEO will match contributions up to a maximum of $10,000.

TAS United, a call center and answering service with offices in San Antonio, Houston, Beaumont, and Corpus Christi, Texas, is an NAEO member that has been hit particularly hard. The company had to evacuate its Beaumont and Corpus Christi offices for the safety of its employees. With nearly half of its staff evacuating their homes or being left without power, TAS United was still processing a record level of calls for municipalities and public utility companies throughout Texas. Immediately, NAEO member call centers throughout the U.S. and Canada stepped in to provide remote agents to process these vitals calls through TAS United’s network. Since the majority of businesses in the greater Houston area were closed for nearly one week, TAS United was processing more than three times its normal call volume during that time. The NAEO members who provided agents include: Call 4 Health in Delray Beach, Florida, Stenocall in Lubbock, Texas, Dexcomm Answering and Communication Services in Carencro, Louisiana, and Intercon Messaging in Alberta, Canada.

“The destruction caused by Hurricane Harvey has impacted us at our core,” said Kevin Ryan, Managing Partner – Business Development at TAS United. “Many of our employees are dealing with unimaginable loss in the wake of the storm. Our number one priority is to support these individuals – the people who make our business run successfully day in…

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