Binary Fountain Unveils Results of the “Healthcare Consumer Insight & Digital Engagement” Survey

Binary Fountain, the leading provider of patient feedback management solutions with one of the largest repositories of online patient reviews and surveys in the healthcare industry

75 percent of Americans say online ratings and review sites have influenced their decision when selecting a physician

Binary Fountain, the leading provider of patient feedback management solutions with one of the largest repositories of online patient reviews and surveys in the healthcare industry, today released the findings of the “Healthcare Consumer Insight & Digital Engagement” survey. With the goal of getting an up-to-date view into how patients search and evaluate their physicians, the survey, conducted by OnePoll and commissioned by Binary Fountain, shows that healthcare consumers continue to depend on online ratings and reviews and highly value the non-clinical aspects of their patient experience.

Online ratings and review sites are highly influential

What’s common practice for restaurants, hotel stays and Amazon purchases, is now prevalent in a person’s experience with their healthcare providers. Today, healthcare consumers value online ratings and reviews because they provide unfiltered, transparent patient feedback necessary to find the right physician or hospital. The survey results reflect the impact of online ratings and review sites and the rise of healthcare consumerism.


  • 95 percent of respondents find online ratings and reviews “somewhat” to “very” reliable.
  • 75 percent of Americans say online ratings and review sites have influenced their decision when selecting a physician.
  • 30 percent of consumers share their personal healthcare experiences via social media and online ratings and review sites.

Of the respondents that have utilized ratings and review sites when choosing a doctor, many selected Google as a primary source (34 percent), followed by Healthgrades (17 percent), Consumer Health Ratings (13 percent), Rate MDs (13 percent) and Yelp (12 percent).

Millennials like to share their healthcare experiences online

The survey showed that consumers between the ages of 25-34 are the most active over social media and are more inclined to share their healthcare experience online. In fact,…

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