Diverse set of winners, ranging from 6 large, publicly listed SaaS companies – like Salesforce and ServiceNow – to some of the most prominent privately held software platforms – like DocuSign, Intercom, and Slack – to hyper-growth stage apps – like CallRail, ChurnZero, MindTickle, and monday.com
SAN DIEGO (PRWEB)
January 10, 2018
31 SaaS apps were recognized for their demonstrated excellence and customer delight. Winning SaaS platforms included Intercom, LiveChat, Salesforce, ServiceNow, Slack, Xero, and Zendesk.
The competition consisted of four categories – Overall SaaS, SaaS Customer Success, iOS Mobile SaaS App, and Android Mobile SaaS App. Entrants supplied data – including Net Promoter Scores™ and customer survey responses – and documentation for their best customer success stories and outcomes. Entries were evaluated by a judging panel of customer success experts from Chargebee, MeetEdgar, ProsperWorks, and Reply.
“Winning in today’s SaaS marketplace requires customer-obsessed teams and products that consistently deliver business value and help their users succeed,” commented Matt Harney, Founder of APPEALIE. “Our focus on customer data, real-life success stories, and client input created a democratic process where entrants were evaluated not on the size of their user base – but on customer delight.”
“We arrived at a diverse and deserving set of winners, ranging from 6 large, publicly listed SaaS companies – like Salesforce and ServiceNow – to some of the most prominent privately held software platforms – like DocuSign, Intercom and Slack – to hyper-growth stage apps – like CallRail, ChurnZero, MindTickle, and monday.com.”
The 2017 APPEALIE SaaS Award winners are presented below:
OVERALL SAAS CATEGORY WINNERS
- New Relic
- Ultimate Software
SAAS CUSTOMER SUCCESS CATEGORY WINNERS
IOS MOBILE SAAS APP CATEGORY WINNERS
- Basecamp 3